Terms and Conditions

TrueShine Cleaning Services – Marketing Service SMS Campaign

This campaign's purpose is to assist in TrueShine Cleaning Services marketing and scheduling. Users can expect to receive:

• Appointment reminder messages
• Occasional marketing messages about our cleaning services
• Messages about booking and rescheduling appointments
• Special offers and promotions
• Service updates and announcements

By providing your phone number and consenting to receive SMS messages, you agree to receive these communications from TrueShine Cleaning Services.

How to Opt Out of SMS Messages

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin our SMS program, sign up as you did initially, and we will resume sending SMS messages to you. You can also contact us directly to be re-added to our messaging list.

Getting Help with SMS Services

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to support@trueshinecleans.com.

Carriers are not liable for delayed or undelivered messages. For technical issues related to message delivery, please contact your wireless carrier directly.

Message Rates and Frequency

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service schedule and promotional campaigns.

For questions about your text plan or data plan, contact your wireless provider. TrueShine Cleaning Services is not responsible for any charges incurred from your wireless carrier.

Typical message frequency ranges from 2-8 messages per month, depending on your service appointments and whether you've opted in to receive promotional offers.

General Service Terms

By booking services with TrueShine Cleaning Services, you agree to the following terms:

• All appointments must be confirmed at least 24 hours in advance
• Cancellations must be made at least 24 hours before scheduled service
• Access to the property must be provided at the scheduled time
• Payment is due upon completion of services unless other arrangements are made
• We reserve the right to refuse service for safety or security concerns
• Customers are responsible for securing valuable or fragile items

Liability and Insurance

TrueShine Cleaning Services is fully insured and bonded. We take every precaution to protect your property during our cleaning services.

In the unlikely event of damage during our service, please report it immediately. We will investigate all claims and work to resolve them fairly and promptly.

Our liability is limited to the cost of the cleaning service provided. We are not responsible for pre-existing damage or items that are not properly secured.

Payment Terms

Payment for services is due upon completion unless other arrangements have been made in advance. We accept the following payment methods:

• Cash
• Credit cards (Visa, MasterCard, American Express, Discover)
• Digital payments (Venmo, Zelle, PayPal)
• Check (with approved credit application)

For recurring services, we may charge your preferred payment method automatically. You will be notified before any automatic charges are processed.

Privacy Policy

For privacy-related inquiries, please refer to our privacy policy at: https://trueshinecleans.com/privacy-policy

Your privacy is important to us. We collect and use your information in accordance with our privacy policy, which details how we protect and handle your personal information.

Changes to Terms and Conditions

TrueShine Cleaning Services reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Continued use of our services after any modifications constitutes acceptance of the updated terms and conditions.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: